Customer Retention & Reactivation

AlphaGraphics can help you maintain and renew business relationships through loyalty programs, incentive programs, promotional products, direct mail marketing, newsletters, and email marketing.

Re-energize your customer outreach

Keeping customers engaged and reintroducing your business to former clients is critical to staying profitable. Having a solid customer retention and reactivation strategy in place will ensure that no one slips through the cracks.

Our marketing team specializes in maintaining and renewing business relationships

The goal is simple—stay top-of-mind with your customers so there’s no question who to call when they have a need.

Acheiving this goal, requires consistent and relevant communications to your top customers, backed by a sound marketing strategy. By anticipating and regularly meeting their needs, clients will not only come back again and again, but they’ll tell all their friends!

Customer retention and re-activation services:

Loyalty and incentive programs
Promotional products for drawings or special events
Direct mail marketing
Newsletters
Email marketing

Tips to get clients back

Identify your target segment: How long ago did they buy?
Set your goals: Introduce them to new products or services, or encourage them to buy updates for previous purchases.
Know why they lapsed: Was it price, or lack of interest in your offerings?
Use what you know: Craft messages and content relevent to their interests.
Make it easy: Streamline reactivation processes.
Communicate on all fronts: Make the most of traditional and online platforms.