FAQs

You've got printing questions. We have answers.

Wondering how to turn your ground-breaking vision into a high-impact visual? Need a short run print project for your corporate event next week? Whatever the job, AlphaGraphics marketing and print professionals have you covered.

Check out the answers to some of our most frequently received questions below. Don’t see what you’re looking for? Contact us right now and a friendly team member will be happy to assist you.

Order Questions

How do I get an estimate?
You can fill out an online estimate request form, or call and talk with one of our team members.
How long will it take for my order to be completed?
If you’re working within a time constraint, let us know when you call for a quote. We can look at our print production schedule to ensure that you will meet your deadline.

File Details

What file format is preferred for digital documents?
We prefer PDFs (Portable Document Format) with a minimum 1/8” bleed and crop marks. Most office and design programs allow you to save or export your files into a PDF format. Occasionally, the original file may be needed if artwork edits are required.
What resolution do my photos and graphics need to be set to?
Resolution should be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed. Also, save all photos in CMYK mode, not RGB when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
How do I know if my fonts will look correct?
The best way to ensure your artwork fonts will print correctly is to send them as outlined objects in your original file. If your program doesn’t allow this, packaging or sending us the fonts will work as well. If you have a question about how to send your fonts properly, please call us and we’ll be glad to help.

General Questions

What types of products and services do you provide?
AlphaGraphics is a full service marketing communications provider, and offers a wide range of print, marketing, design, and sign services.
What types of marketing techniques can you add to my printed materials?
Our multi-channel marketing solutions include:
- QR Codes
- PURLs
- SMS and MMS marketing
- Video production and editing
- Variable mapping
- Social media marketing
- Mobile optimized websites, and so much more!

Printing FAQs

What is a proof and why is it important?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last, and best, opportunity to make sure that your print job comes out the way you envisioned. By carefully inspecting the proof, you can help ensure an accurate, flawless delivery of your print job the first time.
Do you require minimum quantities of any of your products?
Nope! Some printing methods may be more cost-effective than others, but our professional staff are happy to work with you to determine which printing method is best for your project.
Do I need to know about color separations or half-tone printing to get my job completed?
Absolutely not! We handle all the "back-end" production for you.

The terms are pretty easy to understand, though. Color separation refers to our offset printing process, where we use cyan, magenta, yellow, and black in four separate plates that go directly to the press. These four colors can create almost any color you can imagine!

Half-tone printing refers to converting a solid tone of black ink or one color into tiny dots that are invisible to the eye to create your image. You see a solid image, but it’s really created from the spacing of these tiny dots.
Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of ink.
What paper types do you offer?
We have a large collection of “house” stocks in our production area. If you have a specific style in mind, we can check our in-house inventory to see if our selection is able to match your tastes. Or, we’ll check with our paper vendors to see what they have on hand. Keep in mind that special stocks or materials may require bulk purchasing from suppliers.
What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
Why do the printed colors look different than the colors on my screen?
In short, printers and monitors produce color in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model.

Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses the closest matching color. Programs like Adobe Photoshop will allow you to choose which color will be replaced; others may not. We’ll provide you with a sample print right before we print your job to ensure a "what-you-see-is-what-you-get" final product.

Common Printing Terms

Bind
To fasten sheets with wire, thread, glue, or by any other means.
Binding
A name given for any of many procedures used to put pages together.
Bleed
Printing that goes to the edge of the sheet. Trimming is required to make the printing run to the edge of a sheet.
Cast-Coated
Coated paper with a high- gloss reflective finish.
Coated Paper
Paper with a clay or other coating applied to one, or both, sides. The coating can be dull, gloss, matte, or a number of other finishes. Coated paper generally produces sharper, brighter images and has a more reflective quality than uncoated paper.
Collated
To put pages in a certain order for binding.
Color Correction
Methods of improving color separations and definition.
Cover Paper
A heavy printing paper primarily used to cover books or make presentation folders.
Crop
To trim a picture, image, or printed sheet.
Crop Marks
Printed lines showing where to trim a printed sheet.
Gloss
A shiny paper coating that reflects light.
Laminate
To cover with protective film. Also used to bond or glue one surface to another.
Matte Finish
Dull paper or ink finish.
Offset Printing
Printing which involves a plate that makes an inked impression on a rubber-blanketed cylinder, which, in turn, transfers it to the paper.
Perfect Binding
An unsewn, flat-spined book binding made with glue.
Resolution
The degree of sharpness of a computer-generated image as measured by the number of dots per linear inch in a hard-copy printout or, the number of pixels across and down on a display screen.
Saddle Stitching
A type of binding that uses wire stapling at the center of a magazine or pamphlet.

Still have questions?

Call our team today to learn more about the tools we can use with your printed communications to improve your ROI.