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Tempe Printing on Elliot
720 W. Elliot Road, Suite 104
,
Tempe
,
AZ
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M-F 8:00AM to 4:00PM
(480) 602-3302
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Topics/Previous Posts
Survey Says!
1/24/2011 | admin
A few months ago, about the same time that I stopped posting on this blog (which will be the subject of another post), I started a monthly survey of my
AlphaGraphics
customers to see how well we are doing. I am using a company by the name of
Survey Advantage
. The cost to me is fairly cheap and over time, I have been able to survey the customers from all three of my centers using the one account. We have received some great feedback. Here are the charts to date.
How likely are you to recommend us to colleagues and friends?
Response percent
Response total
Very Likely
78.5%
179
Likely
16.2%
37
Not Sure
3.5%
8
Unlikely
1.3%
3
Very Unlikely
0.4%
1
How satisfied are you with the quality of the final product?
Response percent
Response total
Very Satisfied
76.2%
176
Satisfied
20.8%
48
Neutral
2.2%
5
Dissatisfied
0.4%
1
Very Dissatisfied
0.4%
1
How satisfied are you with the quality of our service?
Response percent
Response total
Very Satisfied
77.3%
177
Satisfied
17.9%
41
Neutral
3.1%
7
Dissatisfied
1.3%
3
Very Dissatisfied
0.4%
1
Apart from the products you just purchased, what other services do you have a need for but do not currently purchase from us? We offer all of these services:
Response percent
Response total
One & Two Color Printing
30.8%
20
Full Color Printing
36.9%
24
Variable Data Printing
10.8%
7
Black & White Copies
29.2%
19
High Speed Color Copies
10.8%
7
Finishing/Bindery
18.5%
12
Mailing Services
16.9%
11
Signs, Posters and Banners
52.3%
34
Promotional Products
56.9%
37
The great thing about these monthly surveys is that when we receive a negative response, we immediately get an email from Survey Advantage. We are able to read the comments on the survey and address the issue immediately. You can also see that there is a question about what services that we provide that the customer would want to know more about. This has been a great conversation starter with a lot of our
AlphaGraphics
customers. One last area of the survey is a question about if the customer knows of anyone else who might need our
AlphaGraphics
services. We give each respondent a $20 gift certificate to a place of their choice. Feedback is critical to the overall success or our three businesses. You can always contact us at the following AlphaGraphics websites:
AlphaGraphics Mesa Printing and Marketing
FaceBook Fan Page AlphaGraphics Tempe Printing and Marketing
FaceBook Fan Page AlphaGraphics Phoenix Printing and Marketing
FaceBook Fan Page
Twitter:
@steveadams291
LinkedIn:
stepheneugeneadams
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